Frequently Asked Questions

Common questions about Archivus.

Getting Started

How do I get started with Archivus?

  1. Sign up at archivus.app
  2. Upload your first document
  3. Try semantic search
  4. Chat with your documents

See our Quick Start Guide for detailed instructions.

What file types are supported?

Archivus supports:

  • PDF (up to 500 MB)
  • Word documents (.docx, .doc) - up to 100 MB
  • Text files (.txt, .md) - up to 50 MB
  • Images (.jpg, .png, .tiff) - up to 50 MB (OCR support)
  • Spreadsheets (.xlsx, .xls) - up to 100 MB
  • PowerPoint (.pptx, .ppt) - up to 100 MB

How long does document processing take?

Document processing typically takes:

  • Small documents (< 10 pages): 30-60 seconds
  • Medium documents (10-50 pages): 1-3 minutes
  • Large documents (> 50 pages): 3-5 minutes

Processing time depends on document size, complexity, and current system load.

AI Features

Semantic search is 10-100x more accurate than traditional keyword search. It understands meaning and finds documents even when they use different terminology.

How accurate are AI answers?

AI answers include confidence scores (0.0 to 1.0). Answers with confidence > 0.7 are typically very accurate. Always review source citations for important decisions.

  • Keyword search: Finds documents containing exact words
  • Semantic search: Finds documents by meaning, even without exact words

Example:

  • Query: “tax return documents”
  • Keyword search: Finds only documents with “tax return”
  • Semantic search: Finds documents about “1040 forms”, “income tax filing”, “tax documents”, etc.

How much do AI features cost?

AI features use AI credits:

  • Chat message: 1 credit
  • Semantic search: 0.5 credits
  • Quick summary: 1 credit
  • Full summary: 2 credits
  • Entity extraction: 2 credits

Very affordable! See Pricing for credit allocations by plan.

API & Integration

How do I authenticate with the API?

Archivus supports two authentication methods:

  1. API Keys - For server-to-server integrations
  2. JWT Tokens - For web/mobile applications

See the Authentication Guide for details.

What are the rate limits?

Rate limits vary by subscription tier:

  • Free: 15 requests/minute
  • Starter: 30 requests/minute
  • Pro: 120 requests/minute
  • Team: 300 requests/minute
  • Enterprise: Unlimited

See the Rate Limits Guide for details.

How do I handle errors?

All API errors follow a consistent format with error codes. See the Error Handling Guide for complete error handling information.

Do you have SDKs?

Yes! We provide:

Security & Privacy

Is my data secure?

Yes! Archivus provides:

  • Multi-tenant isolation - Complete data isolation
  • Row-Level Security - Database-level security
  • Encryption - Encrypted storage and transmission
  • Access control - Role-based permissions
  • Audit logging - Complete access history

Is Archivus HIPAA compliant?

Archivus provides HIPAA-compliant features:

  • Access control and audit logging
  • Secure document sharing
  • PII detection and scanning
  • Complete audit trails

Contact sales@ubiship.com for HIPAA compliance details.

Can I use Archivus for sensitive documents?

Yes! Archivus provides enterprise-grade security suitable for sensitive documents. Features include:

  • Complete data isolation
  • Access control and permissions
  • Audit logging
  • Secure sharing with expiration

Pricing & Plans

What’s included in each plan?

All plans include:

  • Multi-tenant security
  • Real-time collaboration
  • Mobile access
  • MFA/2FA support
  • AI-guided onboarding

See Pricing for complete plan details.

Can I upgrade or downgrade?

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately.

Do you offer annual plans?

Yes! Annual plans include a 17% discount (equivalent to 2 months free).

Is there a free trial?

Yes! The Free plan includes 25 documents and 10 AI credits - perfect for trying Archivus.

Technical

How does semantic search work?

  1. Documents are converted to vector embeddings (1536 dimensions)
  2. Your query is converted to the same vector format
  3. Archivus finds documents with similar vectors
  4. Results are ranked by similarity score

How does AI chat work?

Archie uses Claude AI to:

  1. Read and understand your documents
  2. Answer questions based on document content
  3. Provide source citations
  4. Include confidence scores

What AI models does Archivus use?

  • Claude AI (Anthropic) - Document analysis, Q&A, tagging
  • OpenAI - Semantic search embeddings
  • Anthropic Skills API - Professional report generation

Can I use Archivus offline?

No, Archivus is a cloud-based service and requires an internet connection.

Troubleshooting

Document processing is stuck

Solution:

  1. Wait 2-5 minutes (normal for large files)
  2. Check worker service status
  3. Retry upload if stuck > 10 minutes
  4. Contact support if persistent

Search returns no results

Solution:

  1. Verify documents are processed (ai_status: "completed")
  2. Try broader search terms
  3. Check if documents exist in your account
  4. Verify embeddings are generated

Chat gives low confidence answers

Solution:

  1. Rephrase your question
  2. Be more specific
  3. Break complex questions into smaller ones
  4. Check source citations

Rate limit exceeded

Solution:

  1. Wait until rate limit resets
  2. Implement exponential backoff
  3. Reduce request frequency
  4. Upgrade plan for higher limits

Support

How do I get help?

Do you offer enterprise support?

Yes! Enterprise plans include:

  • Priority support
  • Dedicated Slack channel
  • Custom integrations
  • On-premise deployment options

Contact sales@ubiship.com for enterprise support.

Next Steps

Still have questions? Contact support@ubiship.com