Frequently Asked Questions¶

Answers to common questions about Archivus.

General¶

What is Archivus?¶

Archivus is a document intelligence platform that combines AI-powered analysis with a knowledge graph to make your documents searchable, connected, and actionable. Upload documents, and Archivus extracts insights, connects related information, and answers questions grounded in your actual content.

How is Archivus different from cloud storage?¶

Cloud storage (Google Drive, Dropbox, etc.) stores files. Archivus understands them. When you upload a document to Archivus, AI extracts key information, identifies entities (people, companies, dates, amounts), and connects related documents. You can ask questions like "What did we agree to with Acme Corp?" and get answers with citations.

What document types are supported?¶

Archivus supports most common document formats:

• Documents: PDF, DOCX, DOC, TXT, RTF
• Spreadsheets: XLSX, XLS, CSV
• Presentations: PPTX, PPT
• Images: PNG, JPG, JPEG, TIFF (with OCR)
• Email: EML, MSG

Is my data secure?¶

Yes. Archivus uses enterprise-grade security:

• TLS 1.3 encryption in transit
• AES-256 encryption at rest
• SOC 2 Type II certified
• Multi-tenant isolation at database level
• Optional BYOB (Bring Your Own Bucket) storage

See Security for details.

AI & Processing¶

How does the AI work?¶

When you upload a document, Archivus:

1. Extracts text (including OCR for images/scans)
2. Classifies the document type
3. Extracts key entities and information
4. Creates semantic embeddings for search
5. Connects to related documents in your knowledge graph

When you ask questions, AI retrieves relevant context from your documents and generates grounded answers with citations.

Does AI read all my documents?¶

AI processes documents you upload to extract information and enable intelligent features. Processing happens within the Archivus platform (or your own infrastructure with BYOB AI). Your documents are not used to train AI models.

Can I use my own AI models?¶

Yes, on Team and Enterprise tiers. BYOB AI (Bring Your Own AI) lets you:

• Use your own OpenAI, Anthropic, or Azure OpenAI API keys
• Deploy local models with Ollama for air-gapped environments
• Connect custom fine-tuned models

See BYOB AI for details.

How accurate is the document classification?¶

Accuracy depends on document type and quality:

• Standard business documents (invoices, contracts, receipts): 90-95%
• Clear scanned documents: 85-90%
• Poor quality scans: May require manual review

AI improves over time as it learns from corrections in your organization.

Pricing & Plans¶

What's included in the free tier?¶

The free tier includes:

• 50 one-time AI processing credits
• Basic document storage (limited)
• Standard search
• Single user

Good for trying Archivus with a small set of documents.

What are AI credits?¶

AI credits are consumed when Archivus uses AI to process documents or answer questions. Different operations use different amounts:

Credit usage depends on document length and complexity.

Can I upgrade or downgrade anytime?¶

Yes. You can change plans at any time:

• Upgrades: Take effect immediately
• Downgrades: Take effect at next billing cycle

Do credits roll over?¶

No, unused credits do not roll over between billing periods. Credits reset each month.

Features¶

What is the Knowledge Graph?¶

The Knowledge Graph connects information across your documents. When Archivus extracts that "John Smith signed a contract with Acme Corp on January 15th," it creates connections between:

• John Smith (Person)
• Acme Corp (Organization)
• The contract (Document)
• January 15th (Date)

This enables questions like "What contracts has John Smith signed?" or "Show me all agreements with Acme Corp."

How do workflows work?¶

Workflows automate multi-step document processes. Example: when an invoice is uploaded:

1. AI classifies it as an invoice
2. Extracts vendor, amount, date
3. Routes to appropriate folder
4. If over $5,000, requests manager approval
5. Sends notification when approved

See Workflows for details.

Can I search document contents?¶

Yes. Archivus supports:

• Keyword search: Find documents containing specific words
• Semantic search: Find documents by meaning (e.g., "agreements about cloud services")
• Filtered search: Narrow by type, date, folder, tags
• Entity search: Find documents mentioning specific people, companies, etc.

Does Archivus work with my existing tools?¶

Archivus integrates with:

• Identity: SAML, OIDC (Okta, Azure AD, Google)
• Storage: S3-compatible (AWS, MinIO, Backblaze)
• Notifications: Slack, Microsoft Teams, Email
• APIs: REST API for custom integrations

Enterprise tier includes MCP (Model Context Protocol) for advanced AI integrations.

Privacy & Compliance¶

Is Archivus HIPAA compliant?¶

Yes. Archivus can be configured for HIPAA compliance:

• Business Associate Agreement (BAA) available
• PHI detection and handling
• Audit logging for all access
• BYOB storage for data residency

See Compliance.

Where is my data stored?¶

By default, data is stored in secure cloud infrastructure with region selection:

• US: United States
• EU: European Union
• APAC: Asia-Pacific

With BYOB Storage, you can store documents in your own S3-compatible storage.

Can I export my data?¶

Yes. You can export:

• All documents in original format
• Extracted metadata as JSON/CSV
• Search indexes
• User and activity data

Data export is available in account settings.

How long is data retained?¶

You control data retention:

• Documents retained until you delete them
• Audit logs retained per your configuration (default: 1 year)
• Deleted documents purged after 30 days (recoverable during this period)

Enterprise tiers support custom retention policies.

Technical¶

Is there an API?¶

Yes. Archivus provides a comprehensive REST API for:

• Document upload and management
• Search and retrieval
• AI operations (classify, summarize, chat)
• User and workspace management
• Workflow automation

See Developer Documentation.

Can I self-host Archivus?¶

Yes, on Enterprise tier. Deployment options include:

• SaaS: Fully managed cloud
• Dedicated Cloud: Your own isolated instance
• On-Premises: Deploy in your data center
• Air-Gapped: No internet connectivity required

See Deployment Options.

What are the system requirements for on-premises?¶

Minimum requirements:

• 8 CPU cores
• 32 GB RAM
• 500 GB SSD storage
• PostgreSQL 15+
• Redis 7+

Recommended for production: 16 cores, 64 GB RAM, GPU for AI processing.

How do I migrate from other document systems?¶

Archivus supports migration from:

• SharePoint, OneDrive
• Google Drive
• Dropbox, Box
• Network file shares
• Legacy ECM systems

Contact support for migration assistance.

Troubleshooting¶

Why isn't my document processing?¶

Common causes:

1. Unsupported format: Check supported file types above
2. File too large: Maximum file size varies by tier
3. Credit exhaustion: Check credit balance
4. Processing queue: High volumes may cause delays

Check document status in the upload queue.

Why can't I find my document in search?¶

Documents become searchable after processing completes:

1. Check processing status: Document must be "Processed"
2. Wait for indexing: Search index updates may take a few minutes
3. Verify permissions: You must have access to the workspace
4. Check search terms: Try different keywords or semantic search

How do I contact support?¶

• Email: support@archivus.app
• Documentation: docs.archivus.app
• Status Page: status.archivus.app

Enterprise customers have dedicated support channels.

Next Steps¶

• Getting Started - Start using Archivus
• Security - Security details
• Glossary - Terms and definitions